Terms of Service

1. Agreement and business use

These Terms of Service govern access to and use of Faccelerate, a software-as-a-service platform for fashion and e-commerce teams. Faccelerate connects selected analytics, commerce, email, advertising, social, review, referral, affiliate, search, and manually uploaded data sources to produce metrics, readiness states, recommendations, assistant responses, and related operational artifacts.

By creating an account, accessing a workspace, connecting a data source, submitting a form, or using the service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent. The service is intended for business use and not for consumers.

2. Accounts, workspaces, and authority

You must provide accurate account, company, and workspace information and keep credentials secure. Workspace owners and administrators are responsible for inviting users, assigning roles, configuring sources, and managing access. You are responsible for all activity performed through your account or workspace, except to the extent caused by Faccelerate's breach of these Terms.

You represent that you have authority to bind the organization you use Faccelerate for, to connect the selected third-party services, and to provide any data uploaded or synchronized into the platform.

3. Customer data and integrations

As between you and Faccelerate, you retain ownership of the data you submit, upload, synchronize, or make available through the service, including data obtained through connected tools. You grant Faccelerate the rights necessary to host, process, transmit, query, transform, analyze, summarize, and display that data to provide, secure, support, and improve the service.

Integrations may require OAuth tokens, API credentials, workspace-specific identifiers, or configuration settings. You are responsible for maintaining the third-party accounts and permissions required for those integrations. Faccelerate is not responsible for changes, outages, errors, or data quality issues in third-party services.

4. Data processing and compliance responsibilities

For personal data that Faccelerate processes on behalf of a customer in a workspace, the customer is normally the controller and Faccelerate acts as processor. For account administration, security, billing, marketing, and website interactions, Faccelerate may act as controller. You must ensure that your use of the service complies with applicable laws, privacy notices, consent requirements, employment obligations, platform terms, and contracts with your customers, users, partners, and vendors.

Where required by law, the parties will enter into an appropriate data processing agreement. If you need one, contact [email protected].

5. Recommendations and AI-assisted output

Faccelerate recommendations, metric interpretations, and CeeCee responses are decision-support tools. They may be generated using tenant data, metric snapshots, readiness checks, evidence, onboarding context, and AI models. Outputs may be incomplete, inaccurate, or unsuitable for your circumstances.

You remain responsible for reviewing outputs, validating assumptions, and making business, legal, financial, marketing, operational, and compliance decisions. Faccelerate does not provide legal, financial, accounting, tax, advertising, or professional advice and does not guarantee business outcomes.

6. Security and access controls

Faccelerate uses technical and organizational measures designed to protect the service, including tenant-bound authorization, role checks, request validation, rate limiting, structured logging, audit logs for sensitive actions, encrypted credential storage where applicable, and secure-by-default transport through the hosting platform. These measures support a security program being developed with SOC 2 readiness in mind, but Faccelerate does not claim SOC 2 certification unless expressly stated in a separate written document.

You must promptly notify Faccelerate of suspected unauthorized access, credential compromise, or misuse involving your account, workspace, or connected sources.

7. Acceptable use

You may not use the service to violate law, infringe rights, process data you are not authorized to process, upload malicious code, probe or attack systems, bypass security or rate limits, overload infrastructure, scrape or resell the service, reverse engineer non-public functionality, interfere with other tenants, or use outputs to make unlawful discriminatory or solely automated decisions about individuals.

8. Trials, beta features, and availability

The service may include trial, preview, beta, or early-access features. These features may be changed, limited, suspended, or removed at any time. Faccelerate aims to operate the service reliably, but does not promise uninterrupted availability unless a separate written agreement expressly says so.

9. Fees and payment

Some features may be free, trial-based, or invite-only. If paid plans are introduced or agreed separately, fees, taxes, renewal terms, and cancellation rules will be stated in the applicable order form, checkout, or written agreement.

10. Intellectual property and feedback

Faccelerate and its licensors own the service, software, designs, documentation, models, workflows, and underlying technology. You may use the service only as permitted by these Terms. If you provide feedback or suggestions, Faccelerate may use them without restriction or compensation, provided it does not disclose your confidential information.

11. Confidentiality

Each party may receive non-public business, technical, product, or security information from the other. The receiving party must use reasonable care to protect confidential information and may use it only to perform or receive the service, comply with law, or enforce these Terms.

12. Suspension and termination

Faccelerate may suspend or limit access if required by law, to protect the service or other customers, for security reasons, for non-payment where applicable, or if you materially breach these Terms. You may stop using the service at any time. Termination does not affect rights or obligations that by their nature should survive, including payment obligations, confidentiality, disclaimers, liability limits, and data processing obligations.

13. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or error-free operation. Faccelerate does not warrant that connected data sources will sync successfully, that source data will be complete or accurate, or that outputs will produce any specific result.

14. Limitation of liability

To the maximum extent permitted by law, Faccelerate will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of goodwill, data, revenue, business opportunity, or anticipated savings. Faccelerate's total aggregate liability for all claims relating to the service is limited to the greater of EUR 100 or the amounts you paid to Faccelerate for the service in the three months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence.

15. Indemnity

You will defend and indemnify Faccelerate from claims, damages, losses, liabilities, costs, and expenses arising from your customer data, connected sources, manual uploads, misuse of the service, breach of these Terms, or violation of law or third-party rights, except to the extent caused by Faccelerate's breach of these Terms.

16. Changes to these Terms

Faccelerate may update these Terms from time to time. Material changes will be communicated by reasonable means, such as posting an updated version on this page or notifying account contacts. If you continue using the service after changes take effect, you accept the updated Terms.

17. Governing law and venue

These Terms are governed by the laws of Spain, without regard to conflict-of-law rules. Subject to mandatory law, disputes will be submitted to the competent courts of Spain.

18. Contact

Questions about these Terms can be sent to [email protected].